api.freshservice.comService Desk API for Developers | Freshservice

. Please json post Create Ticket with attachment /helpdesk/tickets/[id].json get View a Ticket /helpdesk/tickets/[id].json get View list of Tickets /helpdesk/tickets.json put Update a Ticket /helpdesk/tickets/[id].json delete Delete a Ticket /helpdesk/tickets/[id].json get Get all Ticket Fields /ticket_fields.json post Add note to a Ticket /helpdesk/tickets/[:ticket_id]/conversations/note.json post Add note with attachment /helpdesk/tickets/[:ticket_id]/conversations/note.json post Associate a CI/Asset to a Ticket /helpdesk/tickets.json Problem Problem post Create a Problem /itil/problems.json get View a Problem /itil/problems/[id].json get View list of Problems /itil/problems.json put Update a Problem /itil/problems/[id].json delete Delete a Problem /itil/problems/[id].json get Get all Problem Fields itil/problem_fields.json post Add note to a Problem /itil/problems/[:problem_id]/notes.json put Detach Asset from a Problem /itil/problems/[id]/detach_ci.json Change Change post Create a Change /itil/changes.json get View a Change /itil/changes/[id].json get View list of Changes /itil/changes.json put Update a Change /itil/changes/[id].json delete Delete a Change /itil/changes/[id].json get Get all Change Fields itil/change_fields.json post Add note to a Change /itil/changes/[:change_id]/notes.json put Detach Asset from a Change /itil/changes/[id]/detach_ci.json Release Release post Create a Release /itil/releases.json get View a Release /itil/releases/[id].json get View list of Releases /itil/releases.json put Update a Release /itil/releases/[id].json delete Delete a Release /itil/releases/[id].json get Get all Release Fields itil/release_fields.json post Add note to a Release /itil/releases/[:release_id]/notes.json put Detach Asset from a Release /itil/releases/[id]/detach_ci.json Time Entries Time Entries post Create Time Entry /itil/{module_name}/{module_item_id}/time_sheets.json get View By Module Time Entry /itil/{module_name}/{module_item_id}/time_sheets.json put Update Time Entry /itil/{module_name}/{module_item_id}/time_sheets/[id].json put Start/Stop Timer /itil/{module_name}/{module_item_id}/time_sheets/[id]/toggle_timer.json delete Delete Time Entry /itil/{module_name}/{module_item_id}/time_sheets/[id].json Tasks Tasks post Create a Task /itil/{module_name}/{module_item_id}/it_tasks.json get View My Tasks /itil/it_tasks.json get View a Specific Task /itil/{module_name}/{module_item_id}/it_tasks/{task_id}.json get View Task By Module Item /itil/{module_name}/{module_item_id}/it_tasks.json put Update a Task /itil/{module_name}/{module_item_id}/it_tasks/{task_id}.json delete Delete a Task /itil/{module_name}/{module_item_id}/it_tasks/{task_id}.json Agent Agent get View Agent /agents/[id].json get View All Agent /agents.json User User post Create a User /itil/requesters.json get View a User /itil/requesters/[id].json get View list of Users /itil/requesters.json put Update a User /itil/requesters/[id].json delete Deactivate a User /itil/requesters/[id].json Department Department post Create a Department /itil/departments.json get View a Department /itil/departments/[id].json get View list of Departments /itil/departments.json put Update a Department /itil/departments/[id].json delete Delete a Department /itil/departments/[id].json Asset Asset post Create a Asset /cmdb/items.json get Get All CI/Asset Types /cmdb/ci_types.json get Get All CI/Asset Type Fields /cmdb/ci_types/[id].json get View a Asset /cmdb/items/[id].json get View list of Assets /cmdb/items.json put Update a Asset /cmdb/items/[id].json delete Delete a Asset /cmdb/items/[id].json put Restore a Asset /cmdb/items/[id]/restore.json get Search Assets /cmdb/items/list.json?field=[field_param]&q=[query_param] Asset Relationships Asset Relationships get List Relationship Types /cmdb/relationship_types/list.json post Create a Relationship /cmdb/items/[id]/associate.json delete Delete a Relationship /cmdb/items/[id]/detach_relationship.json get View Relationships /cmdb/items/[id]/relationships.json Solution Category Solution Category post Create Solution Category /solution/categories.json put Update Solution Category /solution/categories/[id].json get View Solution Category /solution/categories/[id].json get View All Solution Category /solution/categories.json delete Delete Solution Category /solution/categories/[id].json Solution Folder Solution Folder post Create Solution Folder /solution/categories/[id]/folders.json put Update Solution Folder /solution/categories/[id]/folders/[id].json get View Solution Folder /solution/categories/[id].json delete Delete Solution Folder /solution/categories/[id]/folders/[id].json Solution Article Solution Article post Create Solution Article /solution/categories/[id]/folders/[id]/articles.json put Update Solution Article /solution/categories/[id]/folders/[id]/articles/[id].json get View Solution Article /solution/categories/[id]/folders/[id]/articles/[id].json get View All Solution Article /solution/categories/[id]/folders/[id].json delete Delete Solution Article /solution/categories/[id]/folders/[id]/articles/[id].json Service Catalog Service Catalog post Create a service request /catalog/request_items/[item_display_id]/service_request.json get View all service items /catalog/items.json get View all service categories /catalog/categories.json get View all items in a Category /catalog/categories/[category_id]/items.json get View item details for a particular item /catalog/items/[display_id].json Contracts Contracts Contract Renewal post Create a contract /cmdb/contracts.json post Create a contract with attachment /cmdb/contracts.json post Create a contract with asset/ci attachment /cmdb/contracts.json get View a contract /cmdb/contracts/[id].json get View list of contracts /cmdb/contracts.json put Update a contract /cmdb/contracts/id.json put Submit for approval /cmdb/contracts/id/submit_for_approval.json put Approve a contract /cmdb/contracts/id/approve.json put Reject a contract /cmdb/contracts/id/reject.json Overview The freshservice API Freshservice’s APIs belong to the REpresentational State Transfer (REST) category. This allows you to perform "RESTful" operations like read, modify, add or delete data from your service desk. What can I do with the freshservice API? With the APIs, you can Read Browse through tickets, users - their details and satisfaction ratings. Apply Filters and get only the data that you want Write Create new tickets or users and modify the details of existing ones. Create solutions and answer FAQs. Support Carry on conversations about a ticket using public or private notes. Assign tickets to the right people for the job. Collaborate with fellow agents via "Private Notes" in a ticket. Escalate unsolved problems. API Endpoints and SSL API endpoints are mapped to your account domain: https://domain.freshservice.com/path/to/api.json If you have disabled ssl under admin settings for your freshservice domain, your API calls must point to the normal endpoint—simply change the https:// part of the endpoint to http://. http://domain.freshservice.com/path/to/api.json For brevity, all further references in document relating to API endpoints will use the default https . Authentication How does it work? Who can access my helpdesk? Can everybody see my data? "Thou shall not...